Terms of service

1. Agreement

These terms govern use of the Lodemark Exposure Platform and this website, provided by Lodemark Technologies, Inc.. They are placeholder content supplied with a commercial website template and are not legal advice.

Where a signed order form or master agreement exists, that document takes precedence over these terms.

2. The service

The platform discovers assets, evaluates configuration, models relationships between assets and reports on exposure. It does not perform exploitation, and it does not guarantee discovery of every asset or every weakness.

Availability commitments, support response times and recovery objectives are set by plan and recorded in the order form.

3. Acceptable use

You may only connect sources and scan surfaces that your organisation owns or is authorised in writing to assess.

You may not use the platform to test third-party systems without authorisation, to circumvent access controls, or to build a competing service.

You are responsible for the credentials and roles you grant, and for reviewing them as your estate changes.

4. Customer data

You retain all rights in your tenant data. We process it only to provide the service and as instructed in the agreement and the data processing addendum.

Full export is available at any time through the API in an open format, at no additional charge.

5. Security and disclosure

We operate the security practices published in the trust centre and will notify you of an incident affecting your tenant without undue delay.

Good-faith security research within the published scope is welcome and covered by the safe harbour statement in the trust centre.

6. Fees and term

Plans are priced on assets under management. Overage is billed at the plan rate rather than by punitive multiplier.

Agreements are annual unless stated otherwise, and scope may be reduced at renewal with 30 days' notice.

7. Warranties and liability

The service is provided with reasonable skill and care. No security product can guarantee that an environment is secure, and nothing here should be read as such a guarantee.

Liability caps, exclusions and indemnities are set in the master agreement and are deliberately not restated here.

8. Termination and changes

Either party may terminate for material breach that is not remedied within 30 days of written notice.

On termination, tenant data is deleted within 30 days of written confirmation, after any export you request.

Material changes to these terms are announced at least 30 days before they take effect.